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Additional Support

Wave Learning uses quality management practices to ensure effective student services. Operational standards ensure timely issuance of training assessments, results and qualifications, appropriate to competence achieved and issued in accordance with National guidelines. All student results, and documentation are recorded, kept confidential and securely archived. Records are kept in safe custody, with access restricted to authorised staff. Students can access their files by request, with 14 days notice in writing.

On the enrolment form, students must identify any barriers to learning that may affect their ability to attain competency in any of the modules, including Language, Literacy and Numeracy (LLN) needs. Based on this information, along with information provided by the student during the course, Wave Learning will identify any individuals or groups with special training needs and will endeavour to provide support to these students. Wave Learning may support students during the course through one or more of:

  • The provision of one on one training;

  • Allowing practical, hands-on experiences as part of the activities;

  • The use of graphics to support learning materials;

  • Allowing the students to record the sessions for further study; and

  • The provision of handouts.


In the first instance, if students are experiencing difficulties with their studies, they are encouraged to seek support from their trainer. Following this, the trainer or Wave Learning may refer the student to external welfare and guidance agencies.

 

Below are some resources and places to get more help if you are feeling you are struggling with mental health or wellbeing:

  • Be You - Delivered by Beyond Blue in collaboration with Early Childhood Australia and headspace, Be You's goal is to empower and support educators to promote mental health and wellbeing for every child and young person in Australia.

  • Centrelink (Services Australia) 13 10 21

  • Beyond Blue

  • Lifeline: 13 11 14

  • 13YARN 24/7 crisis support for Aboriginal and Torres Strait Islander people - Ph 13 92 76

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